Overview

At Baqala Stores Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 7-day return policy for eligible items.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories and labels.
• Be accompanied by proof of purchase (order confirmation or receipt).

Items returned after 7 days from the delivery date will not be accepted.

2. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

• Perishable food items
• Fresh produce
• Frozen or refrigerated products
• Opened food or beverages
• Personal care and hygiene products that have been opened or used
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper handling by the customer

3. Damaged or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Missing from your order

Please contact us within 48 hours of delivery with clear photographs of the item and your order number. We will investigate the issue and arrange a replacement or refund where appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items that are:

• Defective
• Damaged during delivery
• Incorrectly supplied

To request an exchange, please contact our customer support team within 7 days of receiving your order.

6. Sale Items

Items purchased during promotions, clearance sales, or marked as Final Sale are not eligible for refunds unless they are defective or incorrect.

7. Return Shipping

Unless the return is due to an error by Baqala Stores Limited, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service when returning products, as we cannot guarantee receipt of returned items without tracking.

8. How to Start a Return

To request a return, please contact us with your:

• Order Number
• Full Name
• Reason for Return
• Photos (if applicable)

Email: sales@baqalastores.com

Phone / WhatsApp: 09065921781

Location: Lagos, Nigeria

Please wait for return instructions before sending any item back.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Baqala Stores Limited

📧 Email: sales@baqalastores.com

📞 Phone: 09065921781

💬 WhatsApp: 09065921781

📍 Location: Lagos, Nigeria